Last Updated: December 7th, 2025
Contact Email: support@righteus.com
1. Refund Eligibility — Physical Products
We offer refunds for defective items only.
To qualify:
- Your request must be submitted within 14 days of receiving the item.
- The product must be unused (except for the defect) and returned in original packaging.
- Proof of purchase is required.
If approved, you will receive:
- A replacement item or
- A full refund to your original payment method
Customer is responsible for return shipping unless the defect makes the product unusable.
2. Digital Products
All digital products are non-refundable unless:
- The file is corrupted
- The download link is not delivered
- You cannot access the product due to an error on our side
We will replace or re-issue access when possible.
3. Non-Defective Returns
We do not offer refunds or returns for:
- Wrong size or color chosen
- Change of mind
- Buyer’s remorse
- Damage caused by the customer
All non-defective sales are final.
4. How to Request a Refund
Email support@righteus.com with:
- Your name
- Order number
- Description of defective item
- Photos or videos of the issue (if applicable)
We aim to respond within 2–3 business days.
5. Processing Time
Once your return is approved and received:
- Refunds typically process within 5–10 business days
- Replacement items ship as soon as the faulty product is received
6. Contact
For any refund questions: support@righteus.com